Redefining Troubleshooting in Telecommunication
Efficient Diagnostics to Maximize Uptime and Save Costs
A prominent organization in the technology sector experienced a major server failure due to multiple memory board faults. Upon analyzing the logs, TRT identified that the root issue was a failure in the power supplied by the IOU, not the memory boards. By targeting the actual problem, TRT performed an efficient IOU replacement, quickly restoring the server and avoiding unnecessary downtime and costs.
TRT Delivered Results
Server Restoration Success:
- • Prompt customer notification of server downtime.
- • Efficient log analysis confirming faulty memory boards.
- • Identification of 3.3v power failure from IOU#0.
- • Successful IOU replacement restoring system operation.
Company Overview:
- A multinational telecom equipment company.
- Served 1,000,000+ customers in 50+ countries.
- Founded in 2006 (18 years).
Their Challenges
Multiple Memory Board Failure
The server experienced a critical failure, with all memory boards marked as faulty and deconfigured.
Risk of Extended Downtime
Initially, it appeared that multiple memory boards would need replacement, threatening a prolonged outage.
Complex Troubleshooting
The organization required an accurate and swift diagnosis to avoid operational delays and unnecessary costs.
What We Helped Them Achieve
In-Depth Log Analysis:
TRT identified that all memory boards were deconfigured as faulty by reviewing XSCF logs, confirming the issue.
TRT identified that all memory boards were deconfigured as faulty by reviewing XSCF logs, confirming the issue.
Root Cause Identification:
During on-site troubleshooting, TRT’s remote Level 3 Consulting Engineer discovered that the 3.3v power from IOU#0 had failed, not the memory boards.
During on-site troubleshooting, TRT’s remote Level 3 Consulting Engineer discovered that the 3.3v power from IOU#0 had failed, not the memory boards.
Targeted IOU Replacement:
Instead of replacing memory boards, TRT opted to replace the faulty IOU, solving the problem efficiently and effectively.
Instead of replacing memory boards, TRT opted to replace the faulty IOU, solving the problem efficiently and effectively.
Outcome
Server Restored with Minimal Downtime
Significant Cost Savings
Prevented Extended Outage
