Empowering Large Scale Telco Support
Optimizing Network Performance for a Multinational Telecom Corporation
Company Overview:
- A global telecom pioneer corporation.
- Operated globally in over 130 countries.
- Founded in 1865 (159 years).
TRT Delivered Results
- • Resident Network Engineer based in Madrid, Spain.
- • Network issue resolution under strict SLAs.
- • Proactive/reactive software support and patching.
- • Comprehensive sparing strategy centered in Madrid for SLA adherence.
Discover how TRT’s large-scale telecom support improved network performance and efficiency for its client, maintaining over 3,000 devices with exceptional reliability. With a resident engineer in Madrid and a proactive approach, network issues were swiftly resolved, adhering to strict SLAs. A comprehensive sparing strategy ensured rapid parts availability, further minimizing downtime and enhancing operational continuity.
Their Challenges
Complex Network Infrastructure
Managing over 3,000 Juniper and Cisco devices posed significant challenges in terms of efficiency and effectiveness.
Strict SLAs
Client required adherence to stringent SLAs, demanding timely and efficient support to avoid penalties.
Proactive and Reactive Support
Delivered both proactive maintenance and timely reactive support, including software patching, to keep the network secure and up-to-date.
What We Helped Them Achieve
Maintained over 3,000 devices, ensuring consistent performance and minimizing operational disruptions.
Deployed an on-site engineer in Madrid for immediate support and quick resolution of network issues.
Delivered both proactive maintenance and timely reactive support, including software patching, to keep the network secure and up-to-date.
Outcome
Improved Network Performance
Enhanced Efficiency
Adherence to SLAs
