Transforming IT Maintenance for a Defense Sector
Enhancing System Stability Through Strategic Cold Replacement
A key organization in the defense sector faced an urgent issue with their Oracle M9000 system due to a failure in the XSCF. TRT conducted a thorough audit of the system’s firmware and identified a critical bug that could lead to a full platform outage if a standard hot replacement was attempted. TRT executed the cold replacement and upgraded the firmware, ensuring the system was restored without disruption and preventing a major operational failure.
Company Overview:
- Collaborates with industry partners to enchance defense capabilities.
- Over 20,000 employees.
- Founded in 1942 (82 years).
TRT Delivered Results
- • Proactive firmware issue identification.
- • Strategic cold outage decision to avert complete system failure and hot replacement risks.
- • Flawless cold replacement execution.
- • Effective firmware upgrade for system stability.
Their Challenges
XSCF Failure on Oracle M9000
The organization faced an urgent failure of the XSCF within their Oracle M9000 system.
High Risk of Full Platform Outage
A firmware bug posed a significant risk—if the XSCF was replaced hot, it could cause a full platform outage affecting all operational domains.
Critical Decision
The organization needed to decide whether to attempt the high-risk hot replacement or plan for a controlled cold outage to prevent major downtime.
What We Helped Them Achieve
TRT identified the existing firmware version and flagged a known bug that could impact the replacement process.
TRT advised the organization that performing a hot replacement would trigger a domain reset, leading to a full platform outage.
TRT recommended a planned cold outage as the safer option, which the organization agreed to based on TRT’s expert advice.
Outcome
No Unplanned Downtime
System Optimization
