Revolutionizing Data Management Support
Seamless NetApp Controller Replacement
Company Overview:
- One of the largest financial services in Malaysia.
- Over 234 branches nationwide.
- Founded in 1997 (27 years).
TRT Delivered Results
- • Thorough troubleshooting for smooth replacement preparation.
- • Seamless hardware replacement ensuring 100% uptime.
- • Effective license management for transfer and reactivation.
A prominent organization in the data management sector required a seamless replacement of their NetApp OnTap 8.2 controller to enhance system performance. TRT expertly managed the troubleshooting and replacement process, ensuring that licenses were transferred and reactivated without interrupting service. By maintaining 100% uptime throughout the operation, TRT demonstrated its commitment to providing efficient and reliable support to its clients.
Their Challenges
Controller Replacement Needed
The organization needed to replace their existing OnTap controller to enhance system functionality and performance.
Need for Continuous Uptime
A critical challenge was to ensure that the replacement process did not disrupt ongoing operations, as downtime could impact business functions.
Complex License Management
The transfer and reactivation of licenses during the replacement posed additional complexity that required careful handling.
What We Helped Them Achieve
TRT conducted detailed troubleshooting of the existing controller to prepare for a smooth replacement.
The controller was replaced efficiently, with meticulous planning to avoid any service interruptions.
TRT ensured that all licenses were transferred and reactivated during the process, maintaining full system functionality.
Outcome
100% Service Uptime
Successful License Activation
Improved System Performance
