Redefining Global Network Support
Transforming Operational Efficiency and Reliability for a Large Financial Institution
Discover how TRT’s global network support ensured reliability across 40+ countries, effectively managed thousands of devices, and rapidly scaled operations post-merger, all while adhering to stringent service level agreements (SLAs).
Company Overview:
- One of the largest financial institutions in the world.
- With over 115,000 employees.
- Founded in 1998 (26 years).
TRT Delivered Results
Global Network Support:
- • Stringent SLA in 40+ countries for 7+ years.
- • Supporting 5,000+ devices, growing post-merger.
- • Full support for hundreds of devices across multiple sites in under 30 days.
- • Global proactive support, alerts, and documentation.
Their Challenges
Global Network Infrastructure
Managing a vast network across multiple continents posed significant challenges in maintaining consistent service and reliability.
Strict SLAs
Client required stringent adherence to SLAs to meet the high demands of the financial services industry.
Rapid Growth
The recent merger increased the number of devices dramatically, necessitating a scalable and efficient support solution.
What We Helped Them Achieve
Global Coverage:
Delivered support across over 40 countries, ensuring uniform service quality and reliability across client’s global operations.
Delivered support across over 40 countries, ensuring uniform service quality and reliability across client’s global operations.
Rapid Scalability:
Efficiently scaled support to handle hundreds of new devices within 30 days post-merger, demonstrating flexibility and quick response capabilities.
Efficiently scaled support to handle hundreds of new devices within 30 days post-merger, demonstrating flexibility and quick response capabilities.
Proactive Support & Trend Analysis:
Implemented proactive alerts, documentation, and trend analysis to prevent issues before they occurred, enhancing overall network stability.
Implemented proactive alerts, documentation, and trend analysis to prevent issues before they occurred, enhancing overall network stability.
Outcome
Enhanced Network Reliability
Scalability and Flexibility
Proactive Problem Solving